This role reports to the Senior Portfolio Delivery Lead. The Delivery Lead will oversee the delivery of strategic digital initiatives across the Web, Mobile, and Loyalty ecosystem, including Adobe CMS-powered websites, self-service platforms, and other digital products.

This role is responsible for end-to-end execution from planning to delivery, ensuring alignment with business objectives, and driving measurable outcomes across digital touchpoints.

The role also leads the Digital Factory Support function, which provides 24/7 support and maintenance for Etihad's digital assets – including APIs, cloud infrastructure (Azure), Akamai content delivery and cache management, website hosting, and a wide range of digital applications. Support operations are run by a hybrid team model combining onshore and a majority offshore workforce.

In addition, the Delivery Lead will manage fully agile, self-managed teams responsible for delivering product enhance...