This is an exciting new role at Thames Water to drive performance and change. As a Delivery Manager, you will be looking at improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, which is a key driver for our team. This role is part of a new team that will help us make a step change and achieve our journey from regulatory penalty to reward.

What you’ll be doing as a Delivery Manager

This role will identify, drive and implement strategic business change initiatives that improve our DMEX and customer experience performance. You will be a key custodian of DMEX improvement activity, ensuring we have a clear vision and championing change.

• Lead end-to-end delivery of business change initiatives, ensuring successful implementation and measurable outcomes.
• Identify and prioritise opportunities using data, insight, and impact to focus on the c...