Role Requirements ✔ 16–25 years of experience in HR Shared Services / HR Operations delivery ✔ Experience managing ANZ region clients and willingness to work in Australia Standard Hours ✔ Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support ✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms ✔ Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure ✔ Experience driving SLA/KPI governance, operational stability, and delivery excellence ✔ Strong stakeholder management and client-facing communication skills ✔ Expertise in productivity improvement, automation, and process transformation initiatives ✔ Experience managing escalations, transitions, and large distributed delivery teams ✔ PMP, HR certifications, Workday Certification or similar credentials preferred Key Responsibilities Lead end-to-end HR Shared Services delivery across multiple towers Ensure SLA/OLA compliance and opera...