Delivery Leader – Healthcare Contact Center We are looking for an accomplished Delivery Leader to drive large-scale US Healthcare Contact Center Operations for a leading global organization. This is a strategic leadership role for professionals with deep expertise in US Healthcare Payer Operations, client management, operational excellence, and business transformation. Key Requirements: 18+ years of experience in the US Healthcare BPO industry 10+ years of leadership experience in Healthcare Contact Center Operations Proven expertise in Member Services, Provider Services, Eligibility, Enrollment, and Claims Operations Experience managing 200–400+ FTEs across multiple lines of business Strong exposure to client stakeholder management, SLA/KPI governance, and operational excellence Demonstrated success in driving automation, AI-enabled transformation, digitization, and cost optimization initiatives Hands-on knowledge of healthcare payer platforms such as Facets, QNXT, PEGA, WGS, and rela...