TEKsystems is hiring for a Collections Counselor for a Fortune 100 Financial Institution!
Job Description
As a Delinquency Control Counselor, you will be responsible for managing and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You will ensure compliance with all government and internal regulations while providing financial counseling to members and mitigating potential losses.

Responsibilities

+ Manage and collect on delinquent Consumer Loan and Credit Card accounts within the first 30 days of delinquency.

+ Provide financial counseling to members to mitigate loss.

+ Navigate multiple systems to effectively manage accounts.

+ Make 80-120+ outbound and inbound calls per day in a call center environment.

+ Evaluate member needs and provide empathetic solutions.

+ Demonstrate excellent communication skills to resolve member issues.

Essential Skills
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