Description
The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards.
This position requires a regular presence at client sites:
- Beaumont, TX, and Baytown, TX
The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday.
Key Responsibilities
- Serve as the first point of contact for resolving technical issues.
- Partner with In-Telecom remote escalations personnel for issues that cannot be resolved in...