Fixed Operations Field Specialist

Overview

This role supports dealership service operations by identifying capacity constraints, improving workflow efficiency, and enhancing the overall customer experience. The position focuses on evaluating fixed operations performance and implementing Express Service models to increase throughput, optimize labor utilization, and drive revenue growth.

This is a field-based role that combines operational consulting, performance analysis, and hands-on coaching to ensure sustainable improvements across service departments.

Key Responsibilities

Operational Assessment & Opportunity Identification

• Conduct in-depth evaluations of dealership service operations, including:
• Service capacity and bay utilization
• Technician skill mix and labor distribution
• Appointment scheduling and walk-in processes
• Repair timelines and customer wait times...