The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians.

What you'll do

• Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including RAMS (Risk Assessment Method Statements), Maintenance Op...