Role Overview

The Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency. This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.

Key Responsibilities

Team Leadership & Management

Lead and supervise a team of data specialists with effective task allocation and performance monitoring Conduct regular 1:1s, provide mentorship, feedback, and support career development Ensure team discipline, adherence to policies, and a professional work environment Manage attendance, leave planning, and team availability

Operations & Delivery

Oversee daily BAU operations and document collection workflows Ensure all tasks are completed within define...