Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

• Queue Management / Reporting
  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
  • Involved in escalating and expediting higher level orders, upon supervision.
  • Actively follows up on work orders in the queue to support the overall team.
  • Maintains notes and records of activity fulfillment in the ticketing system.
• Installations
  • Rack and stack basic customer equipment, with guidance from more senior team members.
  • Supports routine intra-cage and infrastructure installations, under guidance, which may include:
  • Routine ladder racks and basic fiber raceways.
  • Basic cable management a...