The Work You'll Do

At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever‑changing global landscape. As a Data Analyst, you will apply ML and AI tooling to Sovos' global support operations data—building forecasting models for staffing and utilization, running LLM‑powered classification pipelines, and surfacing insights through clean, readable visualizations.

This role is about applying the right tools to real operational problems and translating outputs into leadership‑ready narratives.

More specifically, you will:

• Build and maintain forecasting models (Prophet or equivalent) for case volume, staffing, and utilization planning
• Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging
• Develop and maintain text embedding and vector search workflows for semant...