Responsibilities

• Provide high‑quality customer support to Danish‑speaking clients, handling inquiries via phone, email, and chat.
• Assist customers with various banking‑related queries, including account information, transactions, and online banking support.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Ensure compliance with bank policies, security procedures, and data protection regulations.
• Maintain accurate records of customer interactions and solutions provided.
• Escalate complex issues to specialized departments as needed.

Requirements

• Language Skills: Fluent Danish speaker with B2 proficiency in English.
• Experience: Previous experience in customer support is a plus, but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a hybrid work env...