Mercier Consultancy MD is seeking fluent Danish‑speaking Customer Support Representatives to join our team in Sofia. This role offers a great opportunity to work with Danish‑speaking clients, providing exceptional customer service and support. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all clients.

Key Responsibilities

• Provide professional customer support to Danish‑speaking clients via phone, email, and chat.
• Respond promptly and effectively to customer inquiries regarding products, services, and orders.
• Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and maintain records.
• Collaborate with other departments to ensure customer needs are met promptly.
• Stay updated with product knowledge and company policies to provide accurate information.

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