Job Description

Remote (based in Barcelona, Spain) · Full-time (39h/week) · Mon–Fri 09:00–18:00 · Start: ASAP

About the Role

Work remotely from Barcelona as part of a customer service team supporting Danish‑speaking clients of a global industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries — delivering accurate, professional support in a structured remote environment.

Responsibilities

• Handle inbound enquiries from Danish‑speaking clients via phone, email, or chat — covering product information, orders, and account queries
• Provide accurate and timely responses, escalating complex technical cases where required
• Maintain up‑to‑date records of all customer interactions in the CRM system
• Collaborate with internal teams to ensure seamless issue resolution
• Consistently meet quality and productivity KPIs

Requirements