Job Title

D365 Omnichannel / D365 CCasS Solution Architect

Job Description

We are seeking an experienced Solution Architect/Consultant to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands‑on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.

Job Summary

We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands‑on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.

Key Responsibilities

• Manage and support CCaaS...