CX Research & Insight (Corporate Banking – MMLC)

🎯 Job Purpose

Conduct and coordinate structured customer research and industry analysis to generate actionable insights for targeted sub-sectors, enabling effective customer-centric product and service design.

🔑 Key Responsibilities

1 - Research Planning & Execution

• Consult and co‑organize interview and survey activities với:
• Relationship Managers (RMs)
• Industry experts
• Corporate clients
• External research agencies
• Apply standardized, professional research methodologies to ensure data quality and consistency
• Generate actionable insights for targeted sub-sectors (MMLC)

2 - Desk Research & Industry Analysis

• Support Product Owners (PO) to conduct:
• Comp...