Te Tākinatanga - Our Story

At Contact, we believe home is the most important place in the world. That belief influences everything we do, from leading the energy transition to powering Aotearoa and caring for our people and communities.

Job Description

The CX Insights & Journey Analyst role sits at the heart of our retail business, helping us understand customer experiences across key journeys and translating that understanding into meaningful improvements. The role strengthens our research capability, ensuring we listen, learn, and act on what matters most to customers. You’ll work across a Centre of Excellence for Insights and an agile customer experience squad, connecting insight to real-world change.

The Opportunity

• Drive customer research and insight work that supports better journeys and experiences, drawing on research, behavioural data, feedback and journey insights
• Translate insights into clear priorities and ...