Essential Duties and Responsibilities

Other duties may be assigned.

• Answers tickets in queue and incoming via emails and chat related to:
  • General and technical platform questions and inquiries, pre-sales and how-to questions
  • May progress to questions about migrating from the old platform to the new platform
• Resolve problems and challenges
• Communicate with client Manager and technical staff and elevate outstanding issues when required.
• Perform work on web-based email and chat system as required to resolve user experience.

Key Qualifications

High level of written and oral communication that includes, follow–up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.

Extremely organized with strong attention to detail.

Strong technology background experience is a plus, including experience with web-based pl...