Reports to: Site Manager

Job Summary: The Customer/Guest Service Specialist will interact with the company's guests and customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. In this instance, the role requires the Specialist to regularly interact with customers in a face-to-face setting and provide support and information on the car wash services and products.

Responsibilities:

• Interacts with customers in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of cus...