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Customer Support Technician

MC Machinery Systems Inc | Elk Grove Village, United States | Posted June 06, 2026

Position Overview

Elk Grove Village, IL, US

Salary Range: $22.00 To $29.00 Hourly



MC Machinery Systems, Inc.
Job Description

DUTIES & RESPONSIBILITIES:

+ Understand and effectively explain the applications of various abrasives and material finishing techniques

+ Perform machine installations and follow up to verify proper machine setup and alignment.

+ Provide customer support via telephone for application and operational issues.

+ Troubleshoot and resolve machine problems at customer sites to improve and enhance equipmentperformance.

+ Develop technical documentation, including training manuals,workbooks,and sample projects forclassroom use.

+ Provide handson training and support to customers and internal teams to ensurepropermachineoperationadherence to best practices.

+ Diagnose and resolve machineperformanceissues. suffice inconsistenciesandprocessinefficiencies.

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