• Supervise call center agents and provide them with support to ensure high performance.
• Conduct performance reviews and provide constructive feedback.
• Handle escalated customer issues and complaints effectively.
• Monitor calls to ensure quality and compliance with standards.
• Develop and implement processes to improve efficiency.
• Prepare and deliver regular performance reports.
• Foster a positive and collaborative work environment.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in any related field.
• Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in call center software and Customer Relationship Management (CRM) systems.
• Positive mindset, adaptability, and a results-...