The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.
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Promptly enter purchase orders to meet or exceed the agreed to service levels.
• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
• Identify gaps in customer care processes and partner with customer experience team to resolve. • Bachelor’s degree in any field; Languages (Required):
English (C1), Spanish (C1).
Languages (Preferred):
German, French, Italian or any additional languages.
Minimum 2 years’ experience in Customer Service/Care roles within B2B business segment.
Utilizes data (KPIs) to drive business results.
• Qualified applicants will receive conside...