About the job Customer Support Specialist

As part of the Customer Support team, you will serve as the primary support resource for theclients, developing deep expertise in our products and resolving a wide range offunctional and technical issues. You will take full ownership of incoming cases performinganalysis, troubleshooting, and delivering solutions while collaborating with senior specialistson the most complex matters. This role offers the opportunity to build proficiency in NetSuiteand Netgain applications and play a critical role in client success.

Responsibilities

• Act as the first point of contact for client inquiries and provide high-quality supportacross email, phone, and chat.
• Diagnose, troubleshoot, and resolve most customer issues independently acrossmultiple product areas.
• Perform detailed analysis of client-reported problems, using product knowledge,documentation, and internal tools to identify root causes.