We are seeking an experienced Customer Order Support Specialist to manage complex post‑sales escalations and drive customer service excellence. Acting as the key liaison for Customer Order Support within the country, this role partners closely with Sales Operations and cross‑functional teams to ensure smooth, compliant, and customer‑focused operations.

Key Responsibilities

• Lead and resolve Level 2 escalations, including machine returns, replacements, and high‑priority customer complaints.
• Provide expert guidance to L1 teams, conduct coaching, and support onboarding for new L2 staff.
• Act as the country point‑of‑contact for Order Support, ensuring alignment with local regulations and customer needs.
• Collaborate with cross‑functional teams (Sales Ops, Legal, IT, Logistics) for case resolution.
• Drive continuous improvement by reviewing processes, analyzing trends, and implementing SOPs and QMS updates.
• Deliver ...