Responsibilities

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist customers with the Bloomerang software.
• Ensure proper software utilization by each customer.
• Conduct new customer implementations and training.
• Develop and deliver training webinars to both customers and internal employees.
• Write and create help documents and videos.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to the Product Development team.

Experience

• Ability to apply product knowledge obtained...