Enhance customer success in data integration as a Customer Solutions Specialist. Champion FME Platform usage through strategic support, training, and customer advocacy actions to drive satisfaction.
As a Customer Solutions Specialist II, you will partner with Premium Support and Enterprise clients, providing insights and assistance in data challenges. Expect to lead reviews, create strategic demos, and develop training initiatives that increase customer confidence and engagement with the platform.
Key Responsibilities:
• Lead product demos tailored to client needs
• Facilitate regular customer review meetings
• Proactively assess customer challenges and propose solutions
• Collaborate to gather and share customer feedback
• Create webinars and educational materials
Requirements:
• 3+ years in tech support or customer service
• 2+ years with data integration platforms
• Exceptional communication and presentation skills
• Adept at problem-solving compl...