We are looking for a passionate and committed Customer Service Specialist to join our team. This role involves ensuring that our customers have a pleasant experience when interacting with our company.

Your mission

• Identify clients' needs and suggest effective solutions;
• Escalate inquiries to the appropriate team, when necessary;
• Check product availability;
• Provide exceptional service through the quality, speed, and efficiency of support;
• Exceeds the customer's expectations by delivering an unforgettable experience;
• Follow up the company processes and workflows;
• Collaborate with the whole team with a continuous improvement approach;
• Following daily unsolved customer’s or carrier’s issues;
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines.

Your profile

• You must love networking and creating relationship...