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Customer Support & Retention Representative

Story Terrace Inc. | manchester, United-Kingdom | Posted June 08, 2026

Position Overview

About Us

Housr is a hyper-growth tech startup on a mission to revolutionise student rental. We were formed after our co-founders, Harry and Ben, experienced the pain-points of renting a house while at university, and knew that there had to be a better way. We're now live in 12 UK cities, with many more to go. We're scaling fast across the UK and doubling down on our US expansion. In 2023 we were recognised by Tech Climbers as a rapidly scaling tech company, and we've recently been shortlisted for Proptech Solution of the Year at the 2025 Student Accommodation Awards.

As a Customer Support & Retention Representative, you’ll be the heartbeat of our customer operations, helping support students with finding homes and managing their Housr utility packages. You’ll combine a customer-first mindset with problem-solving instinct to help deliver a best-in-class experience for all our users.

About the Role

  • We’re looking for a Customer Support & Ret...

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