Responsibilities

• Respond to customer inquiries via phone, email, or chat in a courteous and timely manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints efficiently, ensuring customer satisfaction
• Document customer interactions and update account information
• Escalate complex issues to the appropriate department when necessary
• Meet performance metrics including customer satisfaction, response time, and resolution rates
• Maintain a thorough understanding of company products and services

Qualifications

• College Undergraduate/Graduate
• With experience in BPO for more than 1 year