Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products


• Document customer interactions in a tracking system


• Handle fax, e-mail and phone inquiries


• Track calls and service requests


• Escalate problem calls to other service providers


• Occasional warehouse product management support


• Perform other tasks as assigned

Requirements

• At least 6 months of customer interaction experience
• Phone sales or support experience is preferred
• Experience working in an office setting using...