Our Client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.

 

Responsibilities:

• Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.


• Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.


• Create and maintain support tools/solutions available online.

 

Requirements:

• Experience with customer service / support


• High comfort level and experience with consumer software applications


• Strong computer and troubleshooting skills


• Experience with data management


• Knowledge of agricultur...