Our Client, a Retail and Departmental Stores company, is looking for a Customer Support Representative II - Customer Support for their Johnston, IA location. Responsibilities:

+ The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

+ Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.

+ This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.

Requirements:

+ General product questions, availability, compatibility

+ Ag, Residential and Commercial Turf, and Golf product issues/complaints

+ Parts and publications lookups
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