Enhance customer relations as a Customer Support Representative with J&J Vision in Markham, Ontario. This contract role is vital in managing customer inquiries and order fulfillment through diverse communication methods.
This 12-month position requires you to efficiently process orders and address customer concerns while collaborating with internal departments. With your analytical skills, you'll identify improvement opportunities and contribute to enhancing the customer experience. Building rapport across teams is essential for effective communication.
Key Responsibilities:
• Process orders and validate customer data accurately
• Resolve customer complaints and improve processes
• Advise on product inventory and availability
• Analyze order trends for service enhancement
• Maintain accurate billing and customer information
Requirements:
• Minimum high school diploma
• At least 2 years customer service experience
• Knowledge of SAP and Microsoft Office<...