Overview

Qargo TMS is hiring a Customer Support Officer (UK) . Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.

Responsibilities

• Gain crucial insight into the working of our system and become a true product expert .
• Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.
• Understand the needs and wants of our customers on the front-line and translate those internally to the development team.
• Communicate and explain new product features through the portal.
• Help to write clear tools for our clients, such a...