Job Description

+ Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options

+ Process service orders

+ Respond to service and rate questions as well as billing inquiries

+ Update and maintain customer Personally Identifiable Information (PII)

+ Adhere to established policies, procedures and quality standards for work performed

+ Report service disruptions (i.e., system outages and technical issues)

+ Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

+ Clearly document all customer interactions

+ Accountable for consistently meeting individual performance metrics including call handling and call quality expectations

Qualifications and Skills

+ Must have 4+ years of customer service experience (call...