Customer Support Executive - Voice

Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

• Handle inbound customer calls in a professional manner
• Retail Voice Support
• Assist employees of clients through calls.
• Provide help regarding employee queries.
• Address customer queries, complaints, and requests efficiently
• Escalate complex issues to the appropriate department
• Maintain records of customer interactions in the system

Basic Requirements:

• Minimum 1 year experience in BPO/Call Centre/Customer Support
• Educational qualification – Plus two and above
• Excellent Com...