Working hours: 12:00pm – 8:30pm (UK time)

The Opportunity

Join BrightLocal at an exciting stage of growth as we scale our platform and global customer base. This is a fantastic opportunity for an experienced, self-motivated support professional to play a key role in delivering exceptional customer experiences while developing their career within a fast-growing tech company. You’ll work cross-functionally with teams across the UK and the Philippines, helping customers get real value from our products.

What you’ll be doing

• Deliver high-quality customer support via pre-booked calls, live chat, and email
• Onboard new customers and guide them in using the platform effectively
• Troubleshoot technical and product-related queries with clarity and confidence
• Build strong, trusted relationships with customers to drive engagement and retention
• Work to SLAs and KPIs, ensuring timely and effective resolution of ...