We are looking for a Customer Support Engineer to join our Support, Deployment & Licensing team in Belfast. In this role, you will work directly with customers to help them succeed by troubleshooting and resolving issues related to their use of aPriori software. This position involves supporting a diverse range of topics and challenges, requiring a broad understanding of manufacturing processes, concepts, and related technologies. The ideal candidate will thrive on variety and be energized by solving new, unfamiliar problems.

You will be responsible for diagnosing and resolving a wide array of customer issues, delivering effective solutions and workarounds where needed. While experience with all technical requirements is not essential, you’ll have the opportunity to learn and develop on the job.

We’re seeking a proactive, tenacious problem-solver who embraces challenges and is eager to grow. You’ll work collaboratively within a supportive team environment ...