1086 S 3rd St, Manchester, IA 52057, USA | Full Time

Customer Support Engineer

Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Key Responsibilities:


+ Customer Support & Service

+ Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

+ Support warranty activities by assisting with technical evaluations, gathering...