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Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
Support quality management systems and compliance requirements.
Contribute to team growth through active participation in development programs and collaborative knowledge sharing. ...