POSITION SUMMARY

Customer Support Agents deliver on our promise of Service with Solutions every day. They make every interaction enjoyable, bringing a sincere and pleasant approach that reminds our customers why they do business with a community bank. They are problem solvers, using empathy to understand and address customer concerns completely. Agents collaborate as needed across the bank as one team, employing their skills and knowledge to own, follow up, and resolve the issue at hand. Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing, and many other areas. They proactively recommend bank products/services and ensure a warm handoff to the best internal partner to fulfill customer needs.

MAJOR RESPONSIBILITIES

• Delivers a measurably superior customer experience. This is done by listening, empathizing, taking ownership of issues, collaborating as needed, and effectively relaying solutions in a fas...