Customer Support Advisor

Location: Haydock, Merseyside

Base pay range: $24,055.00/yr - $24,055.00/yr

Your role will be to provide customer service to existing customers.

Key responsibilities:

• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards

To succeed you’ll have:

• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and m...