Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)

RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start

We are currently hiring a Mandarin + Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).

This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast-paced support environment.

Key Responsibilities:

• Handle customer queries via phone, chat, and other channels
• Assist customers with order status, delivery updates, and service requests
• Provide clear, professional, and solution-oriented support
• Ensure accurate data entry into internal systems
• Maintain high standards of customer satisfaction and service quality
• Adapt communication style based on customer needs and situations