CNS is seeking a highly motivated and service-oriented Customer Success Specialist to join our team for a long-term digital transformation engagement with a major government entity in the UAE. This role will be instrumental in ensuring the delivery of a world-class digital experience by actively monitoring, analyzing and improving customer feedback channels across multiple digital platforms.

You will be part of a multidisciplinary team responsible for enhancing service quality, increasing customer satisfaction and supporting data-driven decision-making to shape future digital strategies.

• Monitor and analyze feedback from multiple customer experience channels including:
• Web and mobile satisfaction tools
• Mystery shopper evaluations
• CRM feedback reports
• Survey platforms and user complaint portals
• Conduct daily analysis of feedback data to identify issues, trends and use...