About the Team
The Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for our In-Store mission makes it easy to be obsessed with our customers.
About the Role
We are looking for a Customer Success Specialist (CSS) to drive customer adoption and retention at scale across a large portfolio of SMB customers. This role focuses on delivering high-quality, tech-enabled engagement across the customer lifecycle, ensuring customers realize value from our platform through efficient and repeatable motions.
You’re excited about this opportunity because you will…

+ Manage a High-Volume Book of Business. O...