A successful CUSTOMER SUCCESS PARTNER will play a key role in business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. The role is required to partner and work closely with key stakeholders both locally, regionally and globally. The responsibilities include the following.

• Build, maintain, and execute an account strategy covering customer satisfaction and business growth objectives for each account.
• Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
• Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
• Develop second-tier clients into key accounts.
• Monitor and be aware of competitors’ product and service strategies.
• Serve as the primary point of contact for all strategic matters related to assigned...