About the Role

We are seeking a Customer Success Operations Analyst to support the implementation, administration, and continuous improvement of our Customer Success platform, Vitally. This role is ideal for someone early in their career who is interested in customer success, business operations, data analysis, and SaaS technology.

Working closely with Customer Success, Revenue Operations, Product, and Data teams, you will help build customer health scores, automate workflows, maintain customer data, create reports and dashboards, and ensure our teams are leveraging Vitally effectively.

This is an excellent opportunity to gain hands-on experience with modern Customer Success technology and customer lifecycle management.

Key Responsibilities

Vitally Administration & Configuration