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Hunter Campbell | Auckland, New Zealand | Posted June 26, 2026
Position Overview
Responsibilities
:
Serve as a primary point of contact for customer onboarding and support queriesPartner with Customer Success Managers to support client onboarding, training, and early adoptionAnalyse support tickets and customer feedback to identify trends and improvement opportunitiesCollaborate with the Product team to escalate bugs and improve platform usabilityDrive enhancements including help centre content, onboarding flows, and AI-driven supportDevelop and maintain customer-facing resources — FAQs, guides, and onboarding materialsBuild foundational knowledge in AML/CTF and CDD processes to better support clientsContribute to internal process improvements that lift the overall customer experience Key attributes needed
Background in Business Analysis, Customer Support, or Customer SuccessStrong communication skills – able to translate complex concepts clearly for...