First, what we’re actually doing

Suger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers.

We’ve grown quickly by becoming the end‑to‑end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast‑growing startups like Glean and Vanta.

Why this role exists

Our customers rely on Suger for mission‑critical revenue workflows, and Customer Success plays a central role in ensuring these workflows are implemented correctly, adopted fully, and scaled intelligently.

As a Customer Success Manager...