Customer Success Manager (CSM) Responsibilities

As a part of joining the Customer Success team you will first participate in the distinguished SAP Academy for Customer Success, a 10‑month dynamic program designed to equip you with an array of skills and a robust foundation for your future career. Following this enriching experience within a globally diverse and supportive environment you will then transition into the exciting role of Customer Success Manager (f/m/d).

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions.

• Successfully complete the 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team.
• Immerse yourself in multi‑dimensional experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
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